Smu Mba Business Communication Assignment Topics


ASSIGNMENTS- MBA Sem-IMB0023 – Business Communication



Describe any situation in your experience where the communication was a failure.Analyze the barrier(s) which stood in the way of successful communication. Explainhow you would overcome the barrier(s).Situation where Communication was a failure to me:

As a Manager, I was a sender for a communication and intended to be received by myexecutives.I have sent the following communication to my executives through a notice and displayed onthe notice board:

“Coming Second Saturday to complete our targets for the month a review meeting isarranged and all should attend. If any executive is not able to attend should find out thecontents of the meeting from their peers without fail”.

But my communication went wrong and out of 10 executives, only three executives haveattended at 4.00 PM who checked-in with me the time of the meeting.

Following were the barriers of communication which stood in the way of mycommunication:

The “Channel” I have chosen did not ensure the receipt of the communication by“Receivers”

The communication lacked the “Chronological context” The second Saturday being a nonworking day.

The communication has created a “Psychological noise” by not mentioning correct timeof the meeting and confusion has been created.

The “social context” also is one of the cause for the failure of the communication as Ihave not taken all my executives into confident by giving any advance information or aintention of the meeting earlier.

Lessons learnt in order to overcome these barriers of communication:

My communication was unclear by not giving exact time of meeting.

The media I have used is the placing the notice on the notice board, instead had Icirculated to all the receivers and obtained their signatures by asking their availability or feedback my communication would not have failed.

I have chosen a wrong day a holiday though the task was a routine one.


the importance of effective communication

different styles of communication

awareness of non-verbal communication, such as body language

how to improve written communication skills

how to communicate with confidence

how to tailor communication for an intended audience

how to manage workplace conflicts or issues

negotiation and influencing skills

active listening skills and how to ask the 'right' questions.

Benefits of training to improve communication in the workplace

By developing better rapport with co-workers, employees are likely tobe happier and more successful in their roles.

Improving employees' morale will make them more likely to remainloyal to your business.

Improving communication between individuals, teams or departmentswithin your organisation will streamline business processes andactivities.

Customer retention will be improved through better customer service.

Staff will learn how to handle difficult situations and resolve conflictbefore it becomes a problem.

Opening the channels

By promoting better communication in the workplace, you'll notonly increase the efficiency of your team, but your organisation too. Talk to a training specialist today about how you can improve thecommunication skills of your staff to create a more successfulbusiness.

2.Explain the different aspects of non-verbal communication

 Types of Nonverbal Communication The purpose of this report is to examine the significance of the nonverbalcommunication in the business setting. The topics discussed include: typesof nonverbal communication, the importance of recognition and use of nonverbal communication elements, potential problems with nonverbalcommunication and solutions for effective nonverbal communication.Kinesics, meaning - body movements, represents one of the largest areas of “ “leakage” – signals that escape from a deceptive interviewee despite hisor her attempts at control.” (Waltman 1). One must realize, however, that“leakage” is not limited to interview subjects, but is natural humanbehavior (Waltman 1). In turn, torso movements, gestures and facialexpressions are commonly viewed as the most important areas of kinesicsin terms of generation of nonverbal cues that, when combined with othercues as well as context, suggest a meaning to what is being communicated(Sunduram 4). Ray L. Birdwhistell, in his research, also stresses that kinesiccommunication must be viewed in terms of “contextual meaning” (Jolly 6).Additional benefit of using “contextual meaning” in interpretation of 

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